2nd April 2019

FAQ

What is a Flexsimba Sim only flex plan?

Flex plans give you complete freedom: no contract, no remembering to top up, no losing your unused data, and allowances you can change whenever it suits you.

With a Flex plan, like pay monthly, you set up one monthly payment so you never have to worry about topping up. But, like pay as you go, there’s no contract: you can change, pause or stop your plan whenever you like.

Plus, your unused data rolls over to the following month, and you can change your allowances whenever it suits you. 

What are the benefits of Flex plans?

Flex plans give you more flexibility. Their benefits include: 

  • they start from just £10 a month
  • you get loads of 4G data and minutes, plus unlimited texts
  • you set up one monthly card payment, and you never have to worry about topping up again
  • with no contract, you can change your plan whenever it suits you
  • you’ll get a Free Data Boost of 500MB every three months 
  • any unused data rolls over to the next month

Are there any charges for card payments?

No, but when you pay with a debit or credit card, you need to make sure that you have sufficient funds available. If you don’t have sufficient funds available and your bank or credit card provider charges you, then you’ll have to pay the charges.

Please be aware that if you pay using a card for the first time, we may contact your bank or credit card provider to verify your card. On occasions there will be a hold of £1 for this verification which will lapse within 10 working days.

How do I get a Flexsimba Sim Only flex plan?

REGISTER HERE

Is this a contract or a Direct Debit?

Neither. You can cancel your Flex plan anytime. 

Are Flex plans monthly plans?

All Flex plans recur every 30 days – which is essentially every month. However, this means that there is no fixed monthly date that your card payment is due.

But we’ll always let you know the day before your next payment is due.

How do I manage my Flex plan?

Once you’ve chosen your plan, you can manage everything in My EE:

  • check your allowances
  • manage your payments 
  • change your plan 
  • buy data and add-ons 
  • check your Free Data Boosts

Do I need a credit or debit card to pay for my Flex plan?

Yes, you can only pay for a Flex plan with a debit or credit card, you will need to provide this information when you activate your card here.

What if my allowances run out before my plan renews?

If you’ve used some of your allowances before your plan renews:

  • You can buy an add-on in My EE

If you’ve used all of your allowances before your plan renews:

  • Choose a new Flex plan in My EE, pay for it and start it immediately

How does Data Rollover work?

Data Rollover means you won’t lose any unused data from your Flex plan. If you haven’t used all of your monthly data allowance, it will be added to the next one, so you get another chance to use it. If your next plan doesn’t start straight away, your leftover data will still be added so long as you start your next plan within seven days.

How do Free Data Boosts work?

Every three months your Flex plan will get a Free Data Boost to use in the UK and while roaming in the EU. The longer you stay, the more you get: every three months we’ll boost your monthly data allowance by an extra 500MB – and you get that extra data from then on for free. So your allowance keeps growing and growing. All you have to do is claim your Free Data Boost every three months in My EE.

And the best thing? You can do it again and again and again. So the more plans you buy over time, the bigger your monthly allowances become. 

Can I change my Flex plan?

Yes, you can change your Flex plan any time you want.

Just log in to My EE and choose a new plan

How do I cancel my plan?

You can pause or stop your plan any time:

  • log in to My EE and go to Menu > Flex plans
  • then scroll down and tap the ‘Cancel Plan’ button
  • When you stop your plan it won’t renew, so you’ll be able to take a break and restart a new plan when you’re ready.

Once you’ve confirmed you want to stop your plan, no further payments will be made. You’ll be able to use the allowances you’ve paid for until your current plan period ends.

Can I get a refund if I change my mind?

Yes. Once you’ve set up your card payments, you’ll have 14 days (the cooling off period) after you pay for your first plan or add-on to change your mind and let us know. We’ll then cancel any plans or add-ons you’ve requested, but you’ll still have to pay for any services you may have used during your cooling off period.

How long do Flex plans last?

All Flex plans last for 30 days.

We’ll always let you know the day before any payment is due.

Can I keep my existing number?

Yes, you just need to get your PAC code from your old network.

How can I keep track of my allowances?

It’s easy to see how much of your allowances you’ve used and how much you have left.

log in to My EE or the My EE app

EE Terms and conditions can be found here :https://ee.co.uk/content/dam/ee-help/help-pdfs/ee-flex-plan-terms-and-conditions-250718.pdf